Is your Eufy camera not connecting or working properly? Well, this Eufy troubleshooting guide has been created to help you come out of the trouble you are facing. The steps we have put down in this Eufy camera troubleshooting post will help you resolve any issues and bring your device back to life.
The Eufy camera is one of the most reliable yet amazing home security cameras available on the market. The camera works with your home WiFi network. Once you connect your Eufy camera to your home WiFi network, it will use the internet to detect motions and record events. Once your camera disconnects from the network, it won’t be able to do its job.
Most users tend to contact professionals or technicians to get their device fixed. However, you can save your money by following this post. Troubleshooting Eufy camera offline issue is very easy, provided you follow the instructions carefully. So let’s start with the Eufy camera not connecting issue and its fix.
Why is my Eufy camera not connecting?
Firstly, we will discuss the main reasons behind your camera not connecting to the internet or network. Look below to find some of the most potential causes of your Eufy camera not connecting:
- Router not working
- Camera offline due to some reason
- Battery issue on the camera
- Firmware issue with your camera
- Physical installation issues
- VPN or MAC Filtration service active on the network
Steps for Eufy camera troubleshooting
Troubleshooting Eufy camera offline issue is what we will walk you through in this section. Kindly follow the Eufy troubleshooting steps given below:
- First of all, make sure the wireless router is powered On.
- After that, go near your camera to check if the batteries are working fine.
- Uncover the battery compartment of the camera and remove the batteries.
- Make sure the batteries are not swollen or defective.
- After that, fully charge your camera and check if the Eufy camera not connecting issue still persists.
- Kindly login to the Eufy camera and check for the latest firmware updates.
- If an update is available, please follow the on-screen instructions to update your camera to the most recent firmware version.
- Thereafter, check if the camera connects or not. If not, go to the next step.
- Now, login to the network and make sure the VPN or MAC filtration service is not enabled.
- Finally, the issue will be resolved and the Eufy camera troubleshooting process will end here.
Conclusion
This post was all about the Eufy troubleshooting instructions. The Eufy camera not connecting is one of the most common issues that Eufy users come across in their day-to-day lives. If you observe your camera not working or connecting, please identify the root cause of the issue. Once you know about the reason behind the issue, you will be able to troubleshoot effectively.
So we end this Eufy camera troubleshooting guide here with the conclusion that all the issues that appear on your device are fixable. If you experience any issues with your camera or have any queries, feel free to contact our support team for further assistance.